WiiPRO Network and Data Solutions

Terms and Conditions of Service

1. Service Availability

Internet service is subject to network availability, technical feasibility, and serviceability of the subscriber's location.

2. Installation

Installation shall commence only after approval of the application and completion of the required documents and applicable installation fees.

3. Monthly Billing

Monthly service fees shall be paid on or before the due date indicated on the billing statement.

4. Late Payment

Failure to pay on or before the due date may result in temporary suspension of service. Reconnection may require full settlement of outstanding balances and applicable reconnection charges.

5. Fair Use

Subscribers agree not to use the service for illegal activities, network abuse, hacking, spam, unauthorized redistribution, or any activity that may negatively affect other users.

6. Equipment

All equipment provided by WiiPRO, including the ONU/ONT, power adapter, and other installed devices, shall remain the property of WiiPRO unless otherwise stated. Lost or damaged equipment due to negligence may be charged to the subscriber.

7. Service Interruptions

While WiiPRO strives to provide reliable service, temporary interruptions may occur due to maintenance, equipment failure, power outages, fiber cuts, force majeure, or circumstances beyond our control.

8. Scheduled Maintenance

Scheduled maintenance activities may temporarily affect internet connectivity. Whenever possible, prior notice will be provided.

9. Customer Responsibilities

The subscriber shall:

• Provide access to installed equipment when maintenance is required.
• Maintain a safe environment for technicians.
• Avoid unauthorized modifications to installed equipment or wiring.

10. Technical Support

Technical support is available during official support hours. Emergency restoration shall be prioritized depending on the severity of the incident.

11. Transfer of Service

Transfer of service is subject to technical feasibility and availability of network facilities at the new location. Applicable transfer fees may apply.

12. Voluntary Disconnection

Subscribers requesting permanent disconnection must settle all outstanding obligations and return company-owned equipment before account closure.

13. Limitation of Liability

WiiPRO shall not be liable for indirect losses arising from internet interruptions caused by force majeure, third-party infrastructure damage, commercial power interruptions, government actions, or other events beyond the company's reasonable control.

14. Privacy

Customer information shall be handled in accordance with applicable data privacy laws and shall only be used for service-related purposes unless otherwise authorized by the subscriber or required by law.

15. Amendments

WiiPRO reserves the right to update these Terms and Conditions when necessary. Any significant changes shall be communicated to subscribers through appropriate channels.

Privacy Policy

Effective Date: July 2026

WiiPRO Network and Data Solutions

At WiiPRO Network and Data Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

• Full Name
• Contact Number
• Email Address
• Home or Business Address
• Company Information (if applicable)
• Service Location
• Technical Support Requests
• Website usage information such as IP address, browser type, and pages visited

2. How We Use Your Information

Your information may be used to:

• Process service inquiries and applications
• Provide internet and technical support services
• Respond to customer concerns and requests
• Schedule installations, maintenance, and site visits
• Improve our products and services
• Communicate important service announcements
• Comply with applicable legal and regulatory requirements

3. Protection of Your Information

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Only authorized personnel have access to customer information and only when necessary for legitimate business purposes.

4. Sharing of Information

WiiPRO does not sell, rent, or trade your personal information.

Your information may only be shared when:

• Required by law or lawful government request;
• Necessary to deliver the services you requested;
• Required by trusted service providers who assist us in our operations, subject to appropriate confidentiality obligations.

5. Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website performance.

You may disable cookies through your browser settings, although some website features may no longer function properly.

6. Data Retention

Personal information will only be retained for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Subject to applicable laws, you have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information when legally applicable;
• Withdraw consent where processing is based on consent.

8. Data Privacy Compliance

WiiPRO Network and Data Solutions is committed to handling personal information responsibly and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine laws and regulations.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

WiiPRO Network and Data Solutions
Marawi City, Lanao del Sur, Philippines
Website: www.wiipro.net
Email: admin@wiipro.net